No, currently Second Specs only ships to Canadian addresses.
For in store orders, we can make most single vision prescription in as little as 30 minutes. For higher prescriptions, transitions, polarized, safety or progressive lens we typical quote 10 days but will do our best to make them faster.
For online orders, it depends on what type of glasses you order and where you live. Single vision and readers are made same day and can often ship same day. Depending on Canada Post we expect you might receive these in 3-5 days from when the order is placed. For progressive style lenses, bifocals, light adaptive lenses, safety glasses and polarized sunglasses we quote 7-10 days.
Note that we cannot start your order until we receive your glasses prescription. It can be emailed to us at firstname.lastname@example.org
We use Canada Post to ship all orders. If another carrier is required, please contact customer service at email@example.com
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. firstname.lastname@example.org
We would be happy to adjust glasses purchased from us at anytime free of charge at any of our store locations.
In the mean time please have a look at this video for some helpful tips.
We reserve the right to refuse adjustments on any pair of glasses purchased elsewhere as there is always a risk of breakage.
Frames are warrantied for manufacturer defects for 12 months. Lenses are warrantied against coating defects for 12 months.
If you doctor issues a change in prescription you have 90 days for prescription changes at no additional charge.
We take your health and that of our employees very serious. We have implemented several policies to help ensure this. Our stores provide optical services which fall under the jurisdiction of the Alberta College and Association of Opticians and the Saskatchewan College of Opticians. In addition to implementing all required standards we clean then disinfect all of our frames with UV light after they have been touched. Please help us by placing any glasses you handle in the provided shopping trays.
You can contact us through our contact page! We will be happy to assist you.
We do not offer eye exams at any of our location. We strongly believe that eye exams are important to monitor eye health and also integral to caring for your body. An up to date prescription from your optometrist helps ensure the best vision with your new glasses. We can help arrange an appointment for you.
We do offer contact lenses. If you wish to use your insurance coverage please visit any of our stores. Otherwise visit contactsbysecondspecs.ca
Manulife, Sunlife, Candalife, Johnston Group CINUP, Blue Cross (ABC , Medavie) Quickcard, GMS, Cowan, Group Health Group Source, Claim Secure, Great West Life Empire Life, Chamber of Commerce CCWU, CINUP, The Co-operators IA Financial Group, First Canadian Union Benefits, Next Gen AISH / Social Services, Alberta Works, NIHB / Treaty
Please ask if your insurance is not on this list as we are constantly adding new companies to our direct billing list.