No, currently Second Specs only ships to Canadian addresses.
It depends on what type of glasses you order and where you live. Single vision and readers are made same day and can often ship same day. Depending on Canada Post we expect you might receive these in 3-5 days from when the order is placed. For progressive style lenses, bifocals, light adaptive lenses, safety glasses and polarized sunglasses we quote 7-10 days.
Note that we cannot start your order until we receive your glasses prescription. It can be emailed to us at firstname.lastname@example.org
We use Canada Post to ship all orders. If another carrier is required, please contact customer service at email@example.com
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. firstname.lastname@example.org
We would be happy to adjust your glasses at anytime free of charge at any of our store locations.
In the mean time please have a look at this video for some helpful tips.
Alternatively most opticals offer free adjustments.
Frames are warrantied for manufacturer defects for 12 months. Lenses are warrantied against coating defects and light scratches (cannot be felt with a fingernail) for 12 months.
If you doctor issues a change in prescription you have 90 days for prescription changes at no additional charge.
We take your health and that of our employees very serious. We have implemented several policies to help ensure this. Our stores provide optical services which fall under the juristiction of the Alberta College and Association of Opticians and the Saskatchewan College of Opticians. In addition to implementing all required standards we clean then disinfect all of our frames with UV light after they have been touched. Please help us by placing any glasses you handle in the privided shopping trays.
You can contact us through our contact page! We will be happy to assist you.