This policy applies only to glasses and accessories purchased through second-specs.com. It does not apply to purchases made in our stores.
For prescription eyewear, proof of a current, valid prescription matching the lenses ordered is required for return or exchange eligibility. Other eligibility conditions below also apply.
To be eligible for an online glasses or accessories return, your item must be in the same condition that you received it, undamaged or unused, and in its original packaging. You have 30 days after receiving your item to request a return.
Online Purchase Return Policy - Glasses
We want you to be 100% happy with your eyewear. With our Online 30-Day Fit & Style Guarantee, you can make a return for a one-time restyle or refund within 30 days of receiving your online order.
Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A replacement pair will only be issued if there are clear defects in material and workmanship.
Note: Both warranties do not cover damage and/or return requests caused by accidents, negligence, or improper care. A shipping fee may apply for one-time replacement or refund.
Lens Replacement
If your eye doctor makes a change in your prescription, we will remake the lenses for up to 90 days from the time of your order.Â
If you are unable to wear your glasses due to difficulty adapting to them you must email us at online@secondspecs.com within 30 days of receiving them. At our discretion we may chose to remake the glasses, suggest a change in lens options or offer a refund.
To start a return, you can contact us at online@secondspecs.com. Once your return is accepted we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Charges for shipping returned items are the customers responsibility.Â
You can always contact us for any return question at online@secondspecs.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Please contact our customer service to discuss all exchange options. online@secondspecs.com
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Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method within three business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.Â
Lost Packages
It is the customers responsibility to provide a secure delivery address.
Glasses and accessories are typically shipped via Canada Post, however we may choose a different courier in the event of service interruptions. Therefore PO boxes are not recommended as a delivery address.
Contact lenses are shipped directly from the manufacturer using their preferred shipping carrier. PO boxes are not available for shipping contact lenses. Once the package has been delivered and confirmation is verified we are not responsible for items lost after delivery. We will help you to work with the carrier and contact lens company to resolve the issue as best we can.